DIVISION
Help Desk
Technical support and operational services.
We support technicians and installers, from remote assistance to materials management. A 100% Italian service, delivered from our premises in Grugliasco.
Technical support and operational services · Illustrative image
Service delivered in-house
Here to support your organisation
Our operations hub near Turin
TECHNICAL SUPPORT
Your remote technical support.
We support technicians and installers, managing requests through to resolution.
Installation and commissioning
Support for field teams and operational checks.
Programming
Parameter configuration and updates in line with the client’s procedures.
Maintenance and diagnostics
Fault analysis and support for scheduled and corrective maintenance.
Tracked requests.
Progress updates and activity reports through to resolution.
Logistics image for illustrative purposes.
WAREHOUSING AND LOGISTICS
Your materials.
We manage them.
Spare parts and finished products
Goods receipt, storage and stock control.
Orders and shipping
Picking, packing and delivery coordination.
Tracked stock movements
Visibility of incoming and outgoing goods and material availability.
Logistics services tailored to each project.
ADDITIONAL SERVICES
More services, fewer handovers.
Additional activities that can be integrated into the service to meet project needs.
Kit preparation
Spare parts and materials ready for installation and maintenance.
Returns management
Receipt, identification and routing for inspection or repair.
Technical back office
Documentation, case updates and coordination of service work.
PERFORMANCE AND KPIs
Measure performance.
Improve over time.
We can provide dashboards and reports on timings, volumes and outcomes to support decision-making and continuous improvement.
Timings
Volumes
Outcomes
OUR OPERATIONS HUB
Grugliasco, Turin.
Over 50 people ready to support your organisation.
OUR EXPERIENCE
Power systems and substations
Remote support for installation, programming, maintenance and troubleshooting.
Corso Canonico Allamano, 32 · Grugliasco (TO), Italy
A TAILORED SERVICE
One partner.
More operational support.
Technical assistance, materials management and after-sales support services.
Let’s discuss your needs.
Together, we agree on activities, volumes, service hours and service levels.